FAQs

• What payment options are accepted?

  We accept most well known payment methods:

  Mastercard, VISA, VISA Debit, VISA Electron, Maestro, PayPal and Gift Cards.
  The Payment Pages used on our site are secure – you can safely enter your card details to pay for your order.

  There might be some exceptions where certain payment methods won’t be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can’t be paid with PayPal.

  If you’re using a gift card or eVoucher and the amount on the gift card doesn’t cover the order cost, you can pay the remaining amount with another accepted method.

  If you’re using a gift card or eVoucher and you don’t spend the whole amount, the remaining balance will be stored on that gift card or eVoucher.

  You can’t buy gift cards or eVouchers using gift cards or eVouchers as a payment option.

  You can still pay using a gift card or eVoucher when using a promotional code.

• Payment issues

  If you are getting error messages when making a payment using a card, please check the following:

  The address registered on your card matches the billing address in My Account/on your order
  You are entering the card details correctly e.g the expiry date and security code from the back of your card
  Has your bank declined the payment, you will need to contact your card provider as they will have more information.
  Try using a different card or payment method.
  Once you’ve checked all of the above and you are still experiencing problems, please contact us and include as much detail as you can around the error:

  The error message you are seeing
  A description of the problem
  What payment method you are trying to use
  What the products are you’re trying to purchase
  What internet browser you are using or if you are using our app
  Any other details that could be useful