Help & FAQs

Within Australia, We use Australia Post. Delivery generally takes 2-7 business days, but for Brisbane, Northern Territory, Tasmania, and remote areas, it may take a few extra days.

For overseas orders, we use Australia Post and DHL.

Estimated delivery times:

• Asia: 7–12 business days
• New Zealand: 5 – 9 business days
• Europe: 12–15 business days
• USA & Canada: 7–12 business days
  

( These are estimates only. Customs clearance and other delays may extend delivery
times. )

• Australia: Orders over $150 get free standard shipping. Orders under $150 are charged $15.00
• International: Charges are calculated per kilogram. Please check our Shipping Page for details.

No. Free shipping applies only to Australian orders. International orders are charged per kilogram.

How do I track my purchase?

• A tracking number will be provided once your order is dispatched.
• Track your parcel: Australia Post
• Or log in to My Account on our website.

• PayPal
• Credit/Debit Card
• ZipPay / Zip Money
• AfterPay

Yes. Our website uses a secure and trusted payment gateway. For more details, visit our Secure Shopping Page.

You can use PayPal, ZipPay/Zip Money, or AfterPay.

All transactions are in AUD. Our website shows an estimated local currency conversion, but the final charge depends on your bank or PayPal’s daily exchange rate.

Yes. Email your request to sales@cricketfootballshop.com.au, and we’ll reply promptly.

Yes. Contact us for a custom bat tailored to your specifications:

• Email: sales@cricketfootballshop.com.au
• Phone: (08) 9434 2965

Yes. We offer full sublimation custom uniforms (shirts, caps, trousers, training shirts). Visit our Clothing Page or contact us for details.

• In-store bats: Knocked-in free of charge
• Bats purchased elsewhere: Knock-in service available for $70. See our
  Knocking-In Page for details.

In most cases, yes. Contact us to check availability.

Location: Unit 6, 36 Port Kembla Drive, Bibra Lake, WA 6163

Contact: (08) 9434 2965

See Cricket Football Shop Stores for details.

New season gear is usually available mid to late July. Stay updated via:

• Facebook
• Instagram

Contact our friendly experts via email or phone:

• Email: sales@cricketfootballshop.com.au
• Phone: (08) 9434 2965

We provide product warranties. See our Warranty & Exchange Page for full details.

• Prepared bats (knocked-in or extratec): Non-returnable, 12-month warranty applies.
• Unprepared bats & other products: Can be returned or exchanged within 30 days (Customer bears return shipping).

Contact us immediately. We offer a 30-day refund & exchange policy. Customer
satisfaction is our priority.

Check our feedback and testimonials to see what our customers say. We use secure payment methods and offer a 30-day money-back guarantee if you’re not happy with your purchase.

Yes. All payments will be refunded except 25% deposit, restocking, and administrative fees.

Once the total amount has been paid off and before the due date.

A third-party service allowing interest-free instalments for your purchase.

Cancellation Policy:

If you cancel an order for a change of mind or incorrect selection, a 6% fee applies
(charged by ZipPay/AfterPay).

For full policies, check the ZipPay and AfterPay links on our website.