PRIVACY POLICY
Cricket + Football Shop
This Privacy Policy explains how Cricket + Football Shop, operated by Strachan Sports Pty Ltd ATF Strachan Family Trust ("Cricket + Football Shop", "CFS", "we", "our" or "us"), collects, uses, stores and protects your personal information.
We value your privacy and are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies whenever you visit our website, make a purchase, contact us, join our rewards program or otherwise interact with Cricket + Football Shop.
1. Our Commitment to Privacy
Your trust is important to us.
Whether you're purchasing sporting equipment, contacting our team for advice or simply browsing our website, we are committed to protecting the personal information you share with us.
We only collect information that is reasonably necessary for our business activities and always aim to use it fairly, securely and transparently.
2. What Personal Information We Collect
The information we collect depends on how you interact with Cricket + Football Shop.
Information may include:
Identity Information
- Full name
- Date of birth (where required)
- Club or organisation (if applicable)
Contact Information
- Residential or delivery address
- Postal address
- Telephone number
- Mobile number
- Email address
Order Information
When you purchase products from us we may collect:
- Products purchased
- Order history
- Invoice details
- Delivery instructions
- Returns and warranty information
Payment Information
Payments are processed securely through approved payment providers.
Depending on your chosen payment method, payment information may include:
- Billing address
- Payment confirmation
- Transaction reference numbers
For security reasons, Cricket + Football Shop does not store your complete credit card details.
Website Usage Information
When you visit our website we may automatically collect technical information including:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Time spent on our website
- Referral websites
- Approximate geographic location
- Shopping activity
3. How We Collect Personal Information
We collect personal information in several ways.
Information You Provide
Most information is collected directly from you when you:
- purchase products;
- create an account;
- subscribe to newsletters;
- enter competitions or promotions;
- join our rewards program;
- request customer support;
- contact us by phone, email or social media.
Providing personal information is generally voluntary.
However, if you choose not to provide certain information, we may be unable to process your order or provide some services.
Information Collected Automatically
Our website uses various technologies to improve functionality and understand how customers use our website.
This may include information collected through:
- cookies;
- analytics tools;
- website performance monitoring;
- advertising platforms;
- device identifiers.
These technologies help us improve website performance, understand customer preferences and deliver a better online experience.
Information from Third Parties
In some circumstances we may receive personal information from trusted third parties, including:
- sporting clubs;
- parents or guardians;
- authorised representatives;
- marketing partners;
- payment providers;
- delivery companies.
Where practical, we will take reasonable steps to let you know that we have received your information and explain how it will be used.
4. Why We Collect Your Information
We collect personal information to operate our business efficiently and provide you with quality products and services.
This includes:
- processing orders;
- arranging payment;
- delivering products;
- providing customer support;
- responding to enquiries;
- managing warranties and repairs;
- administering rewards programs;
- improving our products and services;
- preventing fraud;
- meeting legal obligations.
We may also use information to analyse purchasing trends so we can improve our product range and customer experience.
5. Marketing Communications
From time to time Cricket + Football Shop may send information about:
- new products;
- promotions;
- competitions;
- special offers;
- sporting events;
- store news.
These communications may be delivered by:
- email;
- SMS;
- telephone;
- post;
- social media advertising.
You can opt out of receiving marketing communications at any time.
Every marketing email contains an unsubscribe link, or you may contact us directly and request removal from our marketing database.
Opting out of marketing communications will not prevent us from contacting you regarding:
- existing orders;
- warranty claims;
- delivery updates;
- account administration;
- important service announcements.
6. Cookies and Website Technologies
Like most online retailers, Cricket + Football Shop uses cookies and similar technologies to improve website performance.
Cookies allow us to:
- remember your preferences;
- keep items in your shopping cart;
- understand website traffic;
- measure advertising effectiveness;
- improve website functionality;
- personalise your shopping experience.
Some cookies are essential for the operation of our website.
Others help us better understand how visitors use our website so we can continue improving our services.
Most web browsers allow you to disable or delete cookies through your browser settings.
Please note that disabling cookies may affect certain features of our website, including checkout functionality and saved preferences.
7. How We Use and Disclose Your Information
Cricket + Football Shop will only use or disclose your personal information where it is reasonably necessary to operate our business, provide our products and services, or where required or authorised by law.
We may disclose your personal information to trusted third parties who assist us in delivering our services. These may include:
- payment processors;
- courier and freight companies;
- website hosting providers;
- information technology providers;
- customer support providers;
- marketing platforms;
- accounting and business advisors; and
- warranty or product manufacturers where required to assess a warranty claim.
We take reasonable steps to ensure these providers handle your personal information securely and only use it for the services they provide to us.
We do not sell your personal information to third parties.
8. Overseas Disclosure of Personal Information
Some of the businesses we work with may store or process personal information outside Australia.
For example, overseas service providers may assist us with:
- cloud data storage;
- website hosting;
- customer support;
- payment processing;
- logistics;
- email or SMS communications.
Where personal information is transferred overseas, Cricket + Football Shop takes reasonable steps to ensure those providers maintain appropriate privacy and security standards consistent with Australian privacy laws.
While we take reasonable precautions, overseas service providers may be subject to the laws of the country in which they operate.
9. Legal Disclosure of Information
There are circumstances where Cricket + Football Shop may be legally required or authorised to disclose personal information.
These include where disclosure is necessary to:
- comply with Australian law;
- respond to a court order or subpoena;
- cooperate with law enforcement agencies;
- investigate suspected unlawful activity;
- protect the rights, property or safety of Cricket + Football Shop, our customers or others;
- prevent or investigate fraud or cyber security incidents.
Where permitted, we will only disclose the minimum amount of information necessary to satisfy the legal requirement.
10. Protecting Your Information
Protecting customer information is an important part of our business.
We use a combination of physical, electronic and administrative safeguards designed to protect personal information from misuse, interference, loss and unauthorised access.
These measures include, where appropriate:
- secure website encryption (SSL);
- password-protected systems;
- firewalls and network security;
- restricted employee access;
- secure payment gateways;
- regular software and security updates;
- monitoring for suspicious activity.
Although we take reasonable precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security, but we continually review and improve our security practices.
11. How Long We Keep Your Information
We retain personal information only for as long as it is reasonably necessary to:
- provide our products and services;
- manage warranties and returns;
- comply with legal or taxation obligations;
- resolve disputes;
- protect our legitimate business interests.
When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.
12. Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you.
If you believe any information is inaccurate, incomplete or out of date, you may ask us to correct it.
To protect your privacy, we may need to verify your identity before providing access or making corrections.
In some circumstances, Australian privacy laws allow us to refuse access to certain information. If this occurs, we will explain the reasons for our decision where permitted by law.
Requests can be made using the contact details provided at the end of this Privacy Policy.
13. Children's Privacy
Cricket + Football Shop does not knowingly collect personal information directly from children without appropriate consent.
Where products are purchased for children or junior sporting participants, personal information is generally provided by a parent, guardian or authorised representative.
If you believe a child has provided us with personal information without appropriate consent, please contact us so we can investigate and, where appropriate, remove the information.
14. Direct Marketing
We may use your personal information to keep you informed about products, services and promotions that we believe may be relevant to your interests.
Marketing communications may be sent by:
- email;
- SMS;
- telephone;
- post; or
- online advertising platforms.
You may opt out of direct marketing at any time by:
- clicking the unsubscribe link contained in our emails;
- replying STOP to SMS marketing messages where available;
- contacting our customer service team; or
- updating your communication preferences.
We will process your request as soon as reasonably practicable.
Please note that opting out of marketing communications will not affect important transactional messages relating to your orders or account.
15. Online Advertising
Like many online retailers, Cricket + Football Shop uses advertising technologies to help ensure our advertising is relevant to customers.
These technologies may use cookies or similar identifiers to display advertisements based on previous interactions with our website.
This information is generally aggregated and does not personally identify you.
You can manage many online advertising preferences through your browser settings or the advertising preferences provided by Google, Meta and other online platforms.
16. SMS Notifications
Where you choose to subscribe, Cricket + Football Shop may send SMS notifications relating to:
- order confirmations;
- shipping updates;
- abandoned shopping carts;
- promotional offers;
- competitions;
- product announcements.
By providing your mobile number and opting into SMS communications, you consent to receiving these messages.
Consent is not a condition of making a purchase.
Standard carrier message and data charges may apply depending on your mobile service provider.
You may unsubscribe from SMS marketing at any time by following the instructions included in the message or by contacting us directly.
17. International Visitors
Cricket + Football Shop is based in Western Australia and operates under Australian law.
If you access our website from outside Australia, you acknowledge that your personal information may be collected, processed and stored in Australia or in other countries where our authorised service providers operate.
Where applicable, we will take reasonable steps to ensure your personal information is handled in accordance with applicable privacy obligations.
18. International Privacy Rights
If you are located in a jurisdiction that provides additional privacy rights, such as the European Union or the United Kingdom, you may have additional rights regarding your personal information, subject to applicable law.
Where these rights apply, you may request:
- access to your personal information;
- correction of inaccurate information;
- deletion of your personal information where legally permitted;
- restriction of certain processing activities;
- withdrawal of consent where processing relies on your consent; or
- a copy of your personal information in a portable format where applicable.
Requests can be made using the contact details provided at the end of this Privacy Policy.
19. Third-Party Websites
Our website may include links to external websites, social media platforms or third-party services for your convenience.
Once you leave the Cricket + Football Shop website, we are no longer responsible for the privacy practices or content of those websites.
We encourage you to read the privacy policies of any third-party websites before providing your personal information.
20. Making a Privacy Complaint
If you believe Cricket + Football Shop has mishandled your personal information or breached your privacy, we encourage you to contact us first so we can investigate the matter promptly.
Please provide sufficient detail to help us understand your concern.
We will:
- acknowledge receipt of your complaint;
- investigate the circumstances;
- respond within a reasonable timeframe; and
- advise you of the outcome and any action we propose to take.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
21. Changes to this Privacy Policy
As our business continues to evolve, we may update this Privacy Policy to reflect changes to our operations, technology, legal obligations or the services we provide.
Any revised version will be published on our website and will take effect from the date it is posted.
We encourage customers to review this Privacy Policy periodically to remain informed about how we manage personal information.
22. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy enquiry or complaint, please contact us.
Cricket + Football Shop
Operated by Strachan Sports Pty Ltd ATF Strachan Family Trust
Address
Unit 6, 36 Port Kembla Drive
Bibra Lake WA 6163
Australia
Phone
(08) 9434 2965
info@cricketfootballshop.com.au
This Privacy Policy replaces all previous versions and remains in effect until updated by Cricket + Football Shop.
Privacy Principles
Cricket + Football Shop is committed to protecting your privacy by:
- collecting only information that is reasonably necessary for our business;
- using personal information fairly, lawfully and transparently;
- protecting personal information through appropriate security measures;
- respecting your rights to access and correct your information; and
- continuously reviewing our privacy practices to ensure they remain current and effective.
AUSTRALIAN Owned & Operated
