1. What We Know About You
This Privacy Policy is all about how Cricket + Football Shop handles your personal
information - what we collect, why we collect it, and how we keep it secure.
2. Why We Collect Personal Information
We only collect personal information when it’s reasonably necessary for our business
purposes.
That means we collect it to supply you with the products you’ve requested and to provide
you with the best possible service.
We may also collect personal information to:
- Better understand your needs and preferences
- Improve and develop our products and services
- Create more relevant advertisements
- Manage and grow our business effectively
3. The Type of Information We Collect
We may collect personal details such as your name, address, email, phone number,
interests, location, and payment information, along with data about how and where you
purchase or use our products.
3.1 What We Collect Directly from You
Most personal information is collected directly from you - for example, when you fill out a
form online, make a purchase, or speak with our customer service team.
You may choose not to share your details, but in such cases, we may be unable to provide
certain products or services.
3.2 What We Collect During Your Interaction with Us
We may collect information when you:
- Purchase products or use our online store
- Sign up for rewards, newsletters, or promotional campaigns
3.3 What We Collect from Online Activity
Our website uses cookies and digital identifiers to improve your experience. These include:
- Performance cookies: Help us understand how the website is used.
- Analytics cookies: Provide statistics such as page visits and user behaviour.
- Advertising cookies: Help us display more relevant ads to your interests.
You can clear or disable cookies at any time in your browser settings, though this may affect how some parts of our website function.
3.4 What We Collect from Others
At times, we may receive personal information from other trusted sources, such as your
sports club, guardian, or marketing partners who are authorised to share it.
We always take reasonable steps to inform you when we obtain your information this way.
3.5 Insights from Statistics and Research
We may aggregate and process data to create insights that help us improve our
services and product range.
4. Cricket + Football Shop and Who We Work With
4.1 Partners and Suppliers
We occasionally work with other companies to offer or deliver products. When this happens, we share only the personal information necessary for them to fulfil their role — and only under strict privacy agreements.
4.2 Outsourced Services
We may work with third parties for customer support, logistics, or business operations.
These companies may have limited access to your personal data, strictly controlled and
used only to perform their duties.
4.3 Access from Overseas
Some service providers may be based overseas (such as in India ) for data storage,
logistics, or customer service.
We ensure all partners maintain the same high level of data protection that we uphold in
Australia.
4.3.1 Legal Obligations and Privacy Exceptions
We may disclose personal information where required by Australian law - for example, to
respond to unlawful activity, cooperate with law enforcement, or prevent threats to safety.
We will never sell or share your personal data for third-party marketing purposes.
4.3.2 Other Disclosures
We will only share your information with others when you’ve consented, or where it’s directly related to the purpose for which it was collected.
5. Advertising
5.1 Advertising Our Products
We may use your personal information to send you promotional offers or updates about our latest products by email, text, phone, or post.
5.2 Advertising Other Products
We sometimes work with third parties to deliver advertising for other products. We don’t give them access to your data — we simply help match their ads to relevant audiences.
5.3 Opting Out
You can opt out of direct marketing at any time by:
- Clicking “unsubscribe” on any marketing email or text
- Emailing us at info@cricketfootballshop.com.au
- Calling us at (08) 9434 2965
Some general advertising (like untargeted online or postal ads) may continue, as it isn’t
personally directed.
6. Security
We take your privacy seriously and use robust security measures to protect your data,
including:
- Firewalls and encryption to prevent unauthorised access
- Secure systems that restrict access to authorised personnel only
- Continuous monitoring to ensure data safety
7. Accuracy and Updates
We strive to keep your information accurate and up to date. If you notice any incorrect
details, please contact us at [Insert phone number] or [Insert email].
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or
legal obligations. Updates will always be posted on our website, and we encourage you to
review it periodically.
9. TCPA Policy
By entering your phone number during checkout, subscribing via our forms, or engaging with our text marketing, you agree to receive text messages (including order updates or
promotional offers).
You can unsubscribe anytime by replying STOP to any message. Standard message and
data rates may apply.
10. GDPR Compliance (For EU Users)
If you’re in the European Union, your phone number, name, and purchase details may be
shared with our SMS provider ( SMSBump Inc, EU-based). This is used solely for delivering
text notifications and marketing messages.
Reply STOP to unsubscribe or HELP for assistance.
11. Text Marketing & Notifications
By opting into our text messaging service, you agree to receive recurring automated
marketing and cart reminders. Consent is not a condition of purchase.
Reply STOP, CANCEL, or UNSUBSCRIBE to opt out anytime. Standard carrier rates may
apply.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information,
please get in touch:
📞Phone: (08) 9434 2965
📧Email: info@cricketfootballshop.com.au
📍Address: Cricket + Football Shop - Unit 6, 36 Port Kembla Drive, Bibra Lake. WA 6163
AUSTRALIAN Owned & Operated
